Skip to content

Every engagement lists its scope, timeline and fixed fee before checkout

Techluminate
Managed Support TL-SUP-102 Popular

Managed Application Support — Monthly

A monthly support retainer covering monitoring, patching and bug fixes, with a named engineer who knows your system.

Timeline
Onboarding in 5 working days, then ongoing monthly
Deliverables
7 listed
Practice
Managed Support
Fixed fee
₹29,999
01Overview

What this engagement delivers

Support arrangements usually fail because nobody is clearly responsible, or because the responsible person first sees your code on the day it breaks. This retainer begins with an onboarding week in which we learn your system in depth. You then receive proactive monitoring, security patching and 20 hours of engineering time each month for fixes and small improvements, with response times written into the agreement. Unused hours roll over once, and the retainer runs on a rolling monthly term.

02Deliverables 7 items

What you receive

  1. Named engineer plus a documented backup, both onboarded to your system
  2. 24 by 7 monitoring with alerting on availability and error rates
  3. Response within 2 hours for critical issues during business hours
  4. 20 engineering hours per month for bug fixes and small changes
  5. Monthly security patching for operating system, framework and dependencies
  6. Backup verification and a quarterly restore test
  7. Monthly report covering incidents, work completed and recommendations
03Process

How the work runs, in 4 stages

  1. Stage 1: Onboard

    A week spent learning the codebase, infrastructure and history

  2. Stage 2: Monitor

    Alerting tuned to your system so pages mean something

  3. Stage 3: Deliver

    A prioritised queue worked each month, agreed with you

  4. Stage 4: Review

    A monthly call on what happened and what to do next

04Fit & inputs

Who it suits, and what we need from you

Ideal for

  • Companies with a live product and no in-house engineering team
  • Businesses whose developer left and whose application still runs
  • Teams needing cover for holidays and unexpected absence

What we need from you

  • Repository, infrastructure and monitoring access
  • A single point of contact who can prioritise the monthly queue
  • Whatever documentation exists, even if it is out of date

You provide these through the technical brief in your dashboard after checkout.

05Benefits

What changes for your team

  • 01

    An engineer who already knows your system when something breaks

  • 02

    Security patches applied on a schedule rather than after an incident

  • 03

    Small improvements keep shipping instead of queueing indefinitely

06FAQ

Questions about this engagement

Additional hours are billed at an agreed rate, or we scope larger work as a separate fixed-price engagement. Nothing is charged without approval.

No. It renews monthly and you can stop with 30 days notice.

Monitoring and critical response run around the clock. Non-critical work is handled in business hours.

This is a remote engineering engagement — nothing is shipped physically. Work is delivered into systems you control. See delivery & handover and refunds & cancellation for the full terms.

Related engagements

Often considered alongside this one.

All Managed Support
Managed Support TL-SUP-104

Backup and Restore Drill

A restore drill that proves your backups work, measures how long recovery takes and fixes the gaps it uncovers.

Audit of current backup coverage across databases, files and configuration

7 working days Scope published

Fixed fee · GST incl.

₹12,999

Managed Support TL-SUP-101

Production Incident Runbook Pack

Clear runbooks and an on-call rota, so the next outage is handled by an agreed procedure rather than improvisation.

Runbooks for your 10 most likely failure scenarios

10 working days Scope published

Fixed fee · GST incl.

₹14,999

Managed Support TL-SUP-103

WordPress and Server Care — Monthly

Monthly updates, verified backups, uptime monitoring and malware scanning for the WordPress or WooCommerce site your business relies on.

Monthly core, theme and plugin updates tested on staging first

Onboarding in 3 working days, then ongoing monthly Scope published

Fixed fee · GST incl.

₹8,999

Managed Support TL-SUP-105

Uptime Monitoring and Alerting Setup

Uptime monitoring and alerting that flags problems before customers notice, tuned so every alert is worth acting on.

Uptime checks from multiple geographic locations on your key endpoints

6 working days Scope published

Fixed fee · GST incl.

₹9,999

Next step

Bring the problem. Leave with a defined plan.

Pick the engagement that matches what you need, or tell us about the system you are working on and we will point you to the right starting place.