Terms of Service

These terms form a binding agreement between you and Techluminate covering this website and every engagement bought through it. By browsing the site, creating an account or paying for an engagement, you accept them. They constitute an electronic record under the Information Technology Act, 2000.

By placing an order you confirm that you are at least 18 years old and are authorised to act for the business you are ordering for.

If you and we have signed a separate written contract, master services agreement, or a purchase order we have countersigned, that document prevails where it conflicts with these terms. Anything it does not cover remains subject to these terms.

Your contracting party is TECHLUMINATE SOLUTIONS PRIVATE LIMITED, registered at PLOT NO 8- 3-323/1-12, Ameerpet X Road, Yellareddy Guda, Hyderabad, Hyderabad, Telangana, 500073., GSTIN 36AAMCT2365E1Z8, trading as Techluminate.

We are the service provider performing the work, not a marketplace or intermediary. Where we bring in a specialist for part of an engagement, we remain responsible to you for all of the work.

An engagement is a one-time, fixed-scope, fixed-fee piece of technology work. Its page publishes the deliverables, timeline, what we need from you and the amount payable before you buy.

• Scope means the deliverables listed on the engagement page on the date you paid. Work not on that list is not part of the engagement.
• Deliverables are the outputs we hand over: for example source code, infrastructure definitions, pipelines, design files, dashboards, test suites and documents.
• Kickoff is the point at which we hold your payment, your completed project brief and the access the engagement page asks for.
• Handover is the point at which every deliverable has been provided to you together with written handover notes.
• Working day means Monday to Saturday, excluding public holidays observed at our registered office.

Nothing sold here is a physical good; there is no shipment or courier. Ordering more than one unit of the same engagement repeats the scope rather than enlarging it — for example, two units of a five-endpoint integration cover ten endpoints, not one larger integration.

Buying an engagement does not purchase a block of hours, a reserved team or a retainer. Nothing renews automatically, and there is no notice period.

You can check out as a guest or with an account. If you use an account, you are responsible for keeping your password secure and for activity under it. Tell us promptly if you suspect unauthorised access. We may suspend an account we reasonably believe is being misused, and will tell you why.

Adding an engagement to your selection is not an order. An order is placed when you complete checkout, and it is accepted only when the payment gateway confirms payment and we send the order confirmation. Until then, no contract for that work exists.

We may decline an order and refund it in full where:

• the engagement would not meet your needs, and we would rather tell you than take payment;
• the details supplied are incomplete, inaccurate or clearly test data;
• performing the work would breach the law, a platform policy or another person’s rights;
• a listing or pricing error is identified before kickoff;
• we cannot staff the engagement within the stated timeline.

• All fees are in Indian Rupees and include GST. The amount shown at checkout is the amount charged; nothing is added later.
• A tax invoice showing the GST component and our GSTIN 36AAMCT2365E1Z8 is issued using the billing details you provide. Enter your registered business name, address and GSTIN there if you intend to claim input tax credit.
• Payment is made by UPI through a payment gateway. Card numbers, UPI PINs and banking credentials never reach our servers.
• No work begins until the gateway confirms payment. If money has left your account but the order still shows as unpaid after 48 hours, send us the order number and UPI reference and we will reconcile it.
• Published fees may change at any time. The fee shown when you paid is the fee for that engagement.
• Any discount shown is a reduction against our own published fee.
• Unless the engagement page says otherwise, third-party running costs are not included: cloud usage, SaaS subscriptions, domain and certificate fees, app-store charges and paid API quotas are billed to you directly by those providers.
• If your organisation needs a purchase order before payment, contact us with the order details first. Catalogue checkout itself is prepaid.

Each engagement page states a timeline in working days. That timeline starts only when we hold all three of: confirmed payment, your completed project brief, and the access listed on the engagement page.

• Delivery is remote. Work is provided into your repositories and cloud accounts where applicable, and handover material is sent by email and made available on the order in your dashboard.
• Handover includes written notes covering what was built, key decisions, how to run it and known limitations.
• If we expect to miss a date, we will tell you before the date, with the reason and a revised date.

Acceptance. After handover you have 7 working days to tell us in writing that something within the scope is missing or materially wrong, and we will fix it. If you raise nothing within that period, or you put the work into production use, the engagement is treated as accepted. Acceptance does not shorten any revision window or the defect remedy in clause 14.

Our Delivery & Handover Policy explains the process in more detail.

Where an engagement page includes a revision round, it is available within the window stated on that page. A revision refines what was delivered so that it matches the agreed scope — corrections and adjustments. Please send revision requests as one consolidated list.

A revision cannot be used to change the brief after the fact. The following are new work, not revisions:

• deliverables that were not in the published scope;
• a change of direction, platform, framework or design language after work has begun;
• requirements that existed at briefing but were not shared with us;
• rework caused by changes to a third-party system on your side.

We quote change requests separately and in writing, with their own fee and effect on the timeline. No additional work starts, and nothing extra is charged, until you approve the quote in writing.

If we conclude during the work that the scope you bought will not achieve its purpose, we will stop and tell you. You may then switch to a different engagement or take a refund under our Refund & Cancellation Policy.

Meeting a timeline depends on both sides. You agree to:

• provide accurate business and billing details, and an email address you monitor;
• complete the project brief and provide the repositories, cloud accounts, environments, design files, sample data and access listed on the engagement page;
• grant access at the minimum permission level the work needs — through your own single sign-on where available — and revoke it after handover;
• nominate one person who can answer questions and approve decisions, and keep them available during the engagement;
• respond to review requests and questions within 7 working days;
• confirm that any code, content, design, brand asset or data you provide is yours to share and is accurate;
• use anonymised, masked or synthetic data wherever it is sufficient, and not share live personal data unless the engagement requires it and a data processing agreement is in place;
• keep your own backups, and review and test all work before releasing it to production.

While we are waiting on you, the timeline pauses and the delivery date moves by the same period, at no extra charge. If we are still waiting 30 days after asking, clause 16 applies.

In short: you own what we create specifically for you, and we keep the general tools we bring to the work.

• Your material. Code, content, data, designs, trade marks and brand assets you provide remain yours. We receive only the licence needed to perform the work, which ends at handover.
• The work product. On receipt of the full fee, all rights, title and interest in the deliverables created specifically for you under that engagement — including source code, infrastructure definitions, pipeline configuration, design files, documentation and test suites — transfer to you, worldwide and in perpetuity.
• Before payment in full, the deliverables remain ours and are licensed to you for evaluation only. Using unpaid work in production is a breach of these terms.
• Our pre-existing material. Anything we owned before the engagement or develop for general use — internal libraries, scaffolding, reference architectures, checklists, templates, methods and know-how — remains ours. Nothing prevents us from using the general skills and experience gained in working with you.
• Where our material is included in a deliverable, you receive a perpetual, worldwide, royalty-free, non-exclusive licence to use, host, modify and sublicense it as part of that deliverable, including transferring it to a successor business or a later supplier. You may not extract it and sell it separately.
• Open-source and third-party components remain under their own licences. We prefer permissively licensed dependencies, list them with their licences in the handover notes, and will ask you before using a copyleft component.
• Publicity. We will not name you as a client, use your logo or describe your systems without your written permission.

The design, copy, code and catalogue structure of this website belong to us and may not be copied or republished without permission.

Confidentiality applies in both directions, from our first conversation.

• Confidential information means anything either party shares that is marked confidential or that a reasonable person would treat as confidential, such as source code, architecture, credentials, roadmaps, customer lists, commercial terms, security findings and unreleased work.
• Each party will use it only to perform the engagement, share it only with people who need it for that purpose, and protect it at least as carefully as its own confidential information.
• These obligations do not apply to information that is public through no breach, was already lawfully held, is independently developed, or must be disclosed by law or court order. In that last case, the disclosing party will notify the other first unless prohibited.
• These obligations continue for 3 years after the engagement ends, and indefinitely for source code, security findings and trade secrets.
• Findings from a security audit or penetration test are reported only to you and are not published, sold or disclosed to anyone without your written consent.
• If you need a non-disclosure agreement in place before sharing a brief, ask us.

Access to your systems should be time-limited and revoked at handover. Please do not send credentials over chat or email; use a secrets manager or your own identity provider.

How we handle personal data about you — account, billing, order and brief data — is described in our Privacy Policy, written with reference to the Digital Personal Data Protection Act, 2023.

Where an engagement requires us to process personal data belonging to your users, you remain the Data Fiduciary and we act on your documented instructions. In that case we will agree a data processing agreement before the work starts, covering purpose limitation, security measures, sub-processing, breach notification and deletion at the end of the engagement.

• Cloud platforms, SaaS tools, APIs, app stores, registries, CI services and domain registrars are contracted by you, in your own name, and paid for by you directly, so nothing needs migrating if you stop working with us.
• Their availability, pricing, limits, policies and account decisions are outside our control. We are not liable for outages, suspensions, breaking changes or price increases imposed by third parties, although we will flag risks we can foresee.
• Where the work depends on a paid licence, plan or quota, the engagement page says so. Purchasing it is your decision and cost unless agreed otherwise in writing.
• Third-party licence terms — open source, commercial libraries, fonts, stock assets, AI model providers — bind you as they bind us. We identify them in the handover notes.

We will not build, host, operate or advise on anything intended to:

• break Indian law, or the law where the system will operate;
• run unlicensed gambling or lotteries, or trade in narcotics, weapons or counterfeit goods;
• create or distribute malware, credential harvesters, botnets or ransomware;
• scrape or spam in breach of another platform’s terms, or send unsolicited bulk messages;
• track, profile or surveil identifiable people without a lawful basis and their knowledge;
• host material that exploits children or is otherwise unlawful;
• make misleading financial, medical or investment claims;
• infringe anyone’s intellectual property, privacy or publicity rights.

You also agree not to probe, overload, reverse engineer or interfere with this website, scrape the catalogue, or use it to place fraudulent orders.

If we find our work being used in these ways, we will stop immediately and report it where the law requires. No refund is due for work already performed in that situation.

What we warrant.

• The work will be performed with reasonable skill and care by people experienced in the relevant technology.
• At handover, the deliverables will materially conform to the scope published on the engagement page.
• We have the right to grant the rights described in clause 9 and, to our knowledge, the work product does not infringe any third party’s intellectual property.

Defect remedy. If, within 15 days of handover, you report a material defect arising from our work (rather than from a change on your side), we will correct it at no charge. That correction — or, if it cannot be corrected, a refund under our Refund & Cancellation Policy — is your primary remedy.

What we do not warrant.

• That any software is entirely free of defects.
• That the work will continue to function unchanged as operating systems, runtimes, browsers, cloud services and third-party APIs change.
• Any commercial or operational outcome, such as revenue, conversion, uptime, latency, search ranking, funding or cost savings.
• That a security review, audit or test will find every vulnerability. An assessment reports what was found within the agreed scope and time, and is not a certificate of security.
• That this website or the dashboard will be available without interruption.

To the extent permitted by law, all other warranties, conditions and terms implied by statute or common law are excluded.

• Our total aggregate liability arising from or in connection with an engagement, on any basis, is limited to the amount you actually paid for that engagement.
• Neither party is liable for indirect or consequential loss, including loss of profit, revenue, data or goodwill, business interruption, wasted management time or anticipated savings.
• We are not liable for loss arising from your failure to keep backups, test before release, keep dependencies patched after handover, or act on a risk we flagged in writing.
• Any claim must be brought within 12 months of the handover date of the engagement concerned.

Nothing in these terms limits liability that cannot be limited under applicable law, including for fraud, wilful misconduct, gross negligence, or death or personal injury caused by negligence. Your statutory rights as a consumer are not affected.

You may stop buying from us at any time. There is no minimum term, no automatic renewal and no notice period.

We may suspend work on, or end, an engagement where:

• a payment fails, is reversed or is charged back;
• information, approvals or access we requested have not been provided 30 days after the request;
• clause 13 has been breached;
• continuing would put us in breach of the law or a professional obligation;
• either party becomes insolvent or ceases trading.

On termination, fees earned for work performed remain payable, and anything paid for but not delivered is refunded under our Refund & Cancellation Policy. Paid work in progress is handed over in its current state, documented as far as it goes, and our access to your systems is revoked. Clauses 9, 10, 11, 14, 15 and 18 survive termination.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, civil unrest, government action, failure of national power or telecommunications infrastructure, a major cloud or internet outage, or industrial action (other than by the affected party’s own staff).

The affected obligations are suspended for the duration of the event, and we will promptly tell you what has happened and how it affects your timeline. If the event continues for more than 30 consecutive days, either party may end the affected engagement in writing, and we will refund the fee for anything not yet delivered.

These terms, and any dispute arising from them, are governed by the laws of India.

Before taking formal action, please use our grievance redressal process. If that does not resolve the matter, both parties will try in good faith to settle it within 30 days of a written notice of dispute.

Failing that, the courts having jurisdiction over our registered office (the address in clause 2) have exclusive jurisdiction. Nothing in these terms removes your right to approach a consumer commission under the Consumer Protection Act, 2019.

• Notices. Notices under these terms must be in writing, by email to care@techluminate.com, or by post to our registered address.
• Assignment. You may not assign this agreement without our written consent, which will not be unreasonably withheld. We may assign it to a successor to our business without affecting your rights.
• Subcontracting. Where we engage a specialist for part of an engagement, we remain responsible for their work as if it were our own.
• No partnership. Nothing in these terms creates a partnership, joint venture, agency or employment relationship.
• Non-solicitation. Neither party will solicit the other’s staff who worked on an engagement, during it or for 6 months afterwards. Responding to a public job advertisement is not solicitation.
• Severability. If a clause is held unenforceable, the rest remains in force and that clause is limited only as far as necessary.
• No waiver. Not enforcing a right on one occasion does not waive it.
• Entire agreement. These terms, the engagement page you bought from, and any document signed by both parties form the entire agreement. Verbal statements do not form part of it unless confirmed in writing.
• Language. The English version of these terms prevails.
• Changes. We may revise these terms. The version published when you place an order governs that order, and the date at the top of this page shows the current version. Material changes are highlighted on this page.

If any clause is unclear, please ask before you buy. We are happy to explain it in writing.

• Email: care@techluminate.com
• Phone: 8121708636
• Registered office: PLOT NO 8- 3-323/1-12, Ameerpet X Road, Yellareddy Guda, Hyderabad, Hyderabad, Telangana, 500073.
• Formal complaints: our grievance redressal process, which sets out response timelines.

Contact us · Read the FAQ